To log in to Cinode, please follow these steps:
Go to https://app.cinode.com/start.
Enter your email address (ensure you use the email address you registered with).
Depending on your account setup, you will be presented with one of the following options:
Password: Enter your password to log in.
Single Sign-On (SSO): If your company uses SSO, you will be logged in automatically.
If you experience issues logging in via SSO, please contact your internal IT department.Company URL and Password: You will be asked to enter your company’s URL. After that, you can enter your password.
If you are unsure of your company URL, see the instructions below.
Having Trouble Logging In?
If you are unable to log in, the issue may be due to one of the following reasons:
Incorrect email address:
Ensure you are using the same email address you registered with.Password reset issues:
If you did not receive a reset email after clicking Forgot password?, verify that you entered the correct email address.
You can read more about how to reset your password by clicking the button below.Single Sign-On (SSO) issue:
If your company uses SSO and you cannot log in, contact your internal IT department for assistance.Multiple company accounts:
If you belong to multiple companies in Cinode, you must enter the correct company URL. See below for how to retrieve the correct URL.
How Do I Know Which Company Name and URL to Use?
As a Cinode user, you may belong to several companies. Each company has a unique URL associated with its Cinode account.
To find the correct URL:
Go to https://app.cinode.com/org.
Enter your email address (the same one you used when registering) and click Send you a reminder.
In the pop-up window, enter your email address again and click Send.
You will receive an email listing the URLs for all companies you are registered with.
Find and click the link for the company you wish to log in to. You will be redirected to the company-specific login page where you can enter your credentials.
If you have forgotten your password, you can reset it from this page.
In the email that is sent, look for the URL to the company you wish to log in to. Click the link to be redirected to the selected company's specific login page and log in with your user credentials. Alternatively, if you have forgotten your password, you can reset it.