Note: You must have Administrator permissions to access Cinode Administration sections.
If the welcome email link has expired by the time the employee attempts to log in, you can resend it by following these steps:
Go to Administration > Employees.
Click the three dots (⋮) next to the employee’s name.
Select Send Welcome Email.
Sending a Welcome Email When Adding a User
When you add a new user, you can choose to send a welcome email immediately:
Click Quick Add and select Employee.
Fill in the employee’s details.
Tick the box "Would you like us to send a welcome email?"
Click Save.
Example Welcome Email
The welcome email includes a link that is valid for 24 hours. If the user clicks the link after this time, they will be prompted to use the password reset feature to generate a new login link.
Creating an Account Without Sending a Welcome Email
If you choose not to send the welcome email, you will need to provide the user with their login credentials manually. This includes:
Username – The email address you entered in Cinode.
Password – Automatically generated when the user is created. The user can always click "Forgot password" during the login flow to let them generate a new one.
Login URL – Your company’s unique Cinode login page (the same URL you use to log in).