To log in to Cinode, please follow these steps:
Go to https://app.cinode.com/start.
Enter your email address (ensure you use the email address you registered with).
Depending on your account setup, you will be presented with one of the following options:
Password: Enter your password to log in.
Single Sign-On (SSO): If your company uses SSO, you will be logged in automatically.
If you experience issues logging in via SSO, please contact your internal IT department.Company URL and Password: You will be asked to enter your company’s URL. After that, you can enter your password.
If you are unsure of your company URL, see the instructions below.
Having Trouble Logging In?
If you are unable to log in, the issue may be due to one of the following reasons:
Incorrect email address: Ensure you are using the same email address you registered with.
Password reset issues: If you did not receive a reset email after clicking Forgot password?, verify that you entered the correct email address. You can read more about how to reset your password by clicking the button below.- Check your spam/junk folder if you don’t see the reset email.
Single Sign-On (SSO) issue: If your company uses SSO and you cannot log in, contact your internal IT department for assistance.- Note that you cannot use a standalone Cinode password when SSO is configured; you must use your organization’s SSO login method.
Multiple company accounts: If you belong to multiple companies in Cinode, you must enter the correct company URL. See below for how to retrieve the correct URL.
Integration-Related Errors: If you see an error message during login, it might be due to an incomplete SharePoint integration. This often happens when the integration setup is only partially completed, often due to missing payment.
Switching between company accounts (multi-org): If you belong to multiple organisations in Cinode and want to switch accounts, you must log in via that organisation's specific URL. Use the steps in the 'How Do I Know Which Company Name and URL to Use?' section below to retrieve the correct URL. Note that an invitation email from the target organisation must have been sent to your email address before the account will appear.
Email Mismatch: If your login email doesn’t match the one on file, you may not be able to access your account. This often occurs when an account was created using a different email address, such as a personal email instead of a company email.
You don't see a company URL box: If you enter your email on the login page and go straight to a password field with no prompt to enter a company URL, your email address is only registered with one organisation in Cinode. If you're trying to access a different organisation — for example, one you've just joined — the email registered there is likely a different address, such as a new company email you've recently received. Try logging in with that email instead. If you're unsure of the correct URL for that organisation, go to https://app.cinode.com/org, enter your company email address, and you'll receive a list of all organisations it's linked to.
Resolving Integration-Related Errors
Navigate to Admin > Integrationer > Apps > SharePoint in Cinode.
Check the status of the SharePoint integration.
If you don’t plan to complete the integration, uninstall the SharePoint app to remove the error.
To proceed with the integration, complete the setup and payment to activate it.
Fixing Email Mismatches
Try logging in with any other email address you may have used previously (e.g., a personal email).
Once logged in, ask your company’s Cinode administrator to update your profile’s email to your current company address.
How Do I Know Which Company Name and URL to Use?
As a Cinode user, you may belong to several companies. Each company has a unique URL associated with its Cinode account.
To find the correct URL:
Go to https://app.cinode.com/org.
Enter your email address (the same one you used when registering) and click Send you a reminder.
In the pop-up window, enter your email address again and click Send.
You will receive an email listing the URLs for all companies you are registered with.
Find and click the link for the company you wish to log in to. You will be redirected to the company-specific login page where you can enter your credentials.
If you have forgotten your password, you can reset it from this page.
In the email that is sent, look for the URL to the company you wish to log in to. Click the link to be redirected to the selected company's specific login page and log in with your user credentials. Alternatively, if you have forgotten your password, you can reset it.