If you requested a password reset email but it hasn't arrived, the most common cause is an account type mismatch — your account may not use password-based login at all. Work through the steps below to identify and fix the issue.
Step 1: Check your account type
Cinode accounts use one of two authentication methods:
Password-based login — you set a password and log in with your email and password.
Entra (Azure AD / SSO) — your company authenticates through Microsoft Entra. There is no Cinode password for these accounts, so password reset emails will never be sent.
If your company uses Entra or SSO, you cannot reset your password through Cinode. Contact your internal IT department to resolve access issues — they control your login credentials.
If you are unsure which method your account uses, try logging in at app.cinode.com and check whether you are offered a password field or automatically redirected to your company's SSO provider.
Step 2: Check you are using the right company URL
Password reset emails are sent based on the company account you are registered with. If you belong to more than one company in Cinode, you must request the reset from the correct company login page.
Go to https://app.cinode.com/org and enter your email address to receive a reminder of all your company URLs.
Click the link for the correct company to reach its login page.
Click Forgot password? from that page.
Step 3: Check your spam folder and email address
Check your spam or junk folder and mark emails from Cinode as Not Spam.
Make sure you are entering the exact email address registered on your Cinode account (including correct domain).
If your company uses an email filtering or security gateway, ask your IT team to whitelist emails from Cinode.
Still not receiving the email?
If you have worked through the steps above and still have not received a reset email, contact Cinode support so we can investigate your account setup.