Below are common issues encountered when setting up or using the Teams and Slack integration. This list is regularly updated.
I can't connect to Cinode during configuration
This issue is often related to insufficient access levels in Cinode. For Teams & Slack integration, your account must have Partner Manager-, Manager-, Recruiter- and Admin-level access. Additionally, ensure that the required API modules are activated for your Cinode instance. If these modules are not activated, please contact Cinode support for assistance.
Problems connecting Teams
Connection issues with Teams may occur for the following reasons:
The account attempting authorization does not have a valid license for Teams (e.g., it may only have an Exchange Online license).
Organizational entry permissions may block your account from authorizing external apps with Teams.
In both cases, reach out to your IT administrator for support in verifying your license and permissions.
Can I integrate multiple Teams and Slack channels?
Public announcements can only be sent to a single channel. However, many other notifications are customizable at the user level, meaning individual users can choose which channels they wish to receive notifications in.
When are notifications sent out?
Notifications can be scheduled based on your preferences. You can customize when to receive updates for various events, such as expiring roles, newly added contacts, and upcoming tasks. Additionally, you can configure variables, such as the number of days after which a contact is considered untouched or how many days before a role’s end date you should be notified. This flexibility ensures you stay updated according to your preferred intervals.
How do I add notifications for new events?
Currently, we offer a wide range of notifications for various events. If you would like to suggest a new event or workflow for notifications, please reach out to our support team, and we'll be happy to assist you with your request.