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Partner Flow - Notifications
Partner Flow - Notifications

What and to who is the notifications sent.

Ellen Rydberg avatar
Written by Ellen Rydberg
Updated over a year ago

In this article, we go through the partner process when inviting a partner, receiving a partner invite and what is sent to whom. When announcing and receiving requests.

You need to have the permission level Partner Manager in order to access the network.

💡Click on the table of contents to the left to navigate through this article


Invite Partner

Who get the invite

There are three ways to invite a partner in Cinode:

  • Have a Cinode account and are visible in the partner network

  • Have a Cinode account but not visible in the partner network

  • Does not have a Cinode Account but can create Cinode free

  1. Have a Cinode account and are visible in the partner network
    Find the partner in the Partner Network to send an invite.

📨 The contact persons on the network page will receive an email.

If you have several company´s you need too choose for which company

2. Have a Cinode account but not visible in the partner network

Add the partner to your partner list and click on "invite" to send a message.
If the receiver has an account they are redirected to their Cinode account to accept the invite.

📨 email is sent to the email added in the receiver field

When you have sent an invite to an email and that person is not partner manager at that company they can forward to the right person.

3. Does not have a Cinode Account but can create Cinode free

The email that you have added as a receiver will get an email and have the possibility to add a Cinode account.

📨 email is sent to the email added in the receiver field

Invite Sent

See the status for you invite in the partner list.


Receive Invite

Who receive the invite

When you click on the invitation in the email, you get to the Partner Network page.

  • If the partner is not visible on the network you need to filter on Invite received as below.

  • If they are visible in the partner network you will see information about the company. Click on the button in the upper right corner.


Accepted Partner Invite

The person who sent the invite will receive an email when the partner invite is answered.

Note! Other contact persons who received the invitation do not receive a notification that the partner has been verified.

The status in the partner list has now changed to "Connected".

Connected and green - means that you have set a trust for each other

Connected and grey - Means that you have not set trust to each other

Flödet:

- När en underkonsult har uppdaterat sin profil, kommer ingen notis till någon om att profilen är fylld.


Partner responsible

- Fråga Dev vad det står i pop-upen när man godkänt en förfrågan om att nätverka.?

Vi är nu partners, men jag som partner till Intercom Test, har ingen partnerkontakt, jag vet överhudtaget inte vilka jag kommunicerar med när en partner inte är med i partnernätverket:

Vem får mail när man aviserar om att få boka en konsult? Har ff inte fått mail.


Send Roles to Partner


Send Roles to Subcontractors


Roles in Partner Network


Received Requests

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