Cinode allows users to receive email notifications when updates are made to customers in the system. Subscribing to customer notifications is optional, and you can choose which customers you want to follow based on your role and interest.
Following the right customers helps Sales Representatives, Account Managers, and other stakeholders stay informed without being overwhelmed by unnecessary notifications. Your follow status can also be used as a filter in the customer list, making it easier to organise and prioritise your work.
What notifications you receive for customers
When you follow a customer, you receive an email notification when any of the following events occur:
A new project is created for the customer
A new event is created on the customer
The date of an existing customer event is updated
A comment is added to a customer event
If you are assigned as customer-responsible, you are automatically set to Following and will receive notifications. Notifications are sent to the email address associated with your Cinode user account.
Exceptions and limitations
Customer notifications only apply to updates made directly on the customer card.
You will not receive notifications for changes made within projects linked to the customer, such as:
Events added to a project
Updates to project status or pipeline
Changes within the sales pipeline
Project-related notifications are handled separately through project follow settings.
How to manage customer notifications
To receive customer notifications, you must be a Talent Business user.
Turn notifications on or off for a customer
Open the relevant customer card.
Click the eye (follow) icon.
Select how you want to follow the customer.
You can choose between the following options:
Not following
You do not receive notifications by default. However, if you are assigned to a customer event (such as a meeting, note, or task), you will start receiving notifications.Following
You receive all customer notifications listed above.Ignoring
You do not receive any notifications, even if you are assigned to a customer event.
Filtering customers by follow status
You can now filter the customer list based on your follow status. This makes it easier to find and focus on the customers that are most relevant to you.
Available filter options are:
Following – customers you actively follow
Not following – customers you do not follow
Ignoring – customers you have chosen to ignore
Using follow status filters helps reduce noise, improves focus, and keeps your customer list aligned with your priorities.
Best practice
If you are responsible for, or involved with, many customers, it is often best to follow only those that are most important to you. This helps keep email notifications relevant and avoids unnecessary interruptions.