Below are common issues encountered when setting up or using Inbound. This list is regularly updated.

This issue is often related to insufficient access levels in Cinode. For Inbound integration, your account must have Manager-level access. Additionally, ensure that the required API modules are activated for your Cinode instance. If these modules are not activated, please contact Cinode support for assistance.

If you added a new customer for use with Inbound and it doesn’t appear in the list, click the Previous button, then click the Next button to refresh the customer list.

If you added a new pipeline or stage for use with Inbound and it doesn’t appear in the list, click the Previous button, then click the Next button to refresh the pipeline stage list.

The Minimum Matching Score defines how many skills a consultant must match from the skills parsed in the email for the email to be considered relevant to the company. If no consultants meet the minimum score, the email will not be added as a project.

To get started, we recommend setting the score at 20% to test the integration and evaluate the types of emails being ingested. If you notice irrelevant projects being added to Cinode, gradually increase the percentage. This process involves trial and error, but starting with a lower score allows you to fine-tune the integration to your needs.

Yes, Inbound can read and analyse text from PDF and Word attachments. These attachments are uploaded to Cinode and the created project.

Currently, the skill matching score are customisable by users through the configuration flow on our integration platform. However, if a specific adjustment is required, the integration team at Cinode can provide support.

If a consultant's profile is incomplete, Inbound may not be able to provide accurate matches. It’s recommended to ensure consultants have a complete profile, including skills, to improve match quality.