When you send for a new password it is important that you before use the right login address. You need to be on the log-in page for your company to receive the e-mail.

If you do not receive an e-mail, you probably use the wrong login address.

The login address is app.cinode.com/XXXXX/login

the XXXX should be your organization ID in Cinode. If you are uncertain about your Organization ID, go the app.cinode.com and click the link Send me a reminder.

Click the Forgot password link and type your email address. the same as your username to Cinode. You will receive an email where you can reset your password.

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It is also possible for an administrator to Cinode to change your password.

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