When you send for a new password it is important that you before check that you use the right login credential. You need to be on the log-in page for your company to receive the e-mail.
If you do not receive an e-mail, you probably use the wrong login address.
The login address is app.cinode.com/XXXXX/login
the XXXX symbolize your organization ID in Cinode. If you are uncertain about your Organization ID.
Click the Forgot password link and type your email address, the same as your username into Cinode. You will receive an email where you can reset your password.
It is also possible for an administrator to Cinode to change your password.